Welcome to your Autumn Adventure in Kashmir with SannHoliday India! Before we begin, please read and understand the following terms and conditions to ensure a smooth and enjoyable trip.
1. Registration and Payment
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Registration: Register via WhatsApp with the SannHoliday India admin at +917006976347.
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Deposit: A 50% deposit of the total trip cost is required at the time of registration to secure your spot. The remaining balance is due 14 days before departure.
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Full Payment: If registration is done less than 30 days before departure, full payment must be made upon registration.
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Payment Method: Transfer to the official account of PT Sanjaya Anugera Wisata or Susanna Lubis, which will be provided during confirmation. We are not responsible for payments made to unofficial accounts.
2. What’s Included in the Trip Package
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International flight ticket Kuala Lumpur - New Delhi (without baggage).
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Domestic flight ticket New Delhi - Srinagar Kashmir (15kg baggage included).
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4-night accommodation (hotel and houseboat in Srinagar).
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Meals as per the itinerary (breakfast and dinner).
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Ground transportation throughout the trip (AC car/van).
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Entrance fees to tourist attractions as per the itinerary (Mughal Gardens, Gulmarg Gondola Phase 1, etc.).
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Experienced local guide.
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Basic travel insurance.
3. What’s Not Included in the Trip Package
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Indian visa fees (we can assist with the process for an additional fee).
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Optional activities (Shikara ride, pony ride, etc.).
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Personal expenses (shopping, laundry, phone).
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Tips for the guide and driver (suggested: INR 500-1000 per day per group).
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Additional costs due to force majeure (natural disasters, flight cancellations, etc.).
4. Cancellation Policy
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By Participants: If the customer cancels, the deposit will be forfeited.
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By SannHoliday India: If the trip is canceled due to not meeting the minimum participant quota (10 participants) or force majeure, the funds will be transferred to another date as per agreement.
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Tickets that have already been issued cannot be refunded unless according to the airline’s policy.
5. Document Requirements
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Participants must have a passport valid for at least 6 months from the return date.
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An Indian visa is required and must be obtained before departure. SannHoliday India can assist with the visa process for an additional fee, but the visa decision is entirely at the discretion of the Indian Embassy.
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Participants are responsible for ensuring their travel documents are complete.
6. Health and Safety
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The weather can be cool, so we recommend wearing a jacket.
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Bring warm clothes, personal medications, and winter gear.
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Participants over 60 years old must be accompanied and provide a health certificate from a doctor, as well as travel insurance.
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SannHoliday India is not responsible for accidents or health issues due to negligence by participants.
7. Schedule and Itinerary Changes
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The itinerary is subject to change due to weather conditions, road conditions, or local policies (e.g., route closures due to heavy snow). SannHoliday India will do its best to provide the best alternatives.
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Activities like the gondola ride or visits to specific valleys depend on snow conditions and authority permissions.
8. Participant Responsibilities
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Participants must follow the guide's instructions for their safety and the smooth running of the trip.
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Damage to property (hotel, houseboat, vehicles) due to participant negligence is the responsibility of the participant.
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Participants who are denied entry by Indian immigration or the airline are not entitled to a refund.
9. Force Majeure
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SannHoliday India is not responsible for losses caused by natural disasters (snowstorms, landslides), riots, or transportation cancellations beyond our control. Any additional costs arising from such events will be the responsibility of the participants.
10. Agreement
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By registering, participants are deemed to have read, understood, and agreed to these terms and conditions.
Important Notes:
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SannHoliday India is committed to providing a safe and enjoyable autumn holiday experience. If you have any questions, please contact us through the official channels before departure. Let’s enjoy the wonders of Kashmir together!